Picking up, shipping & returns

Pick up order
Allthough we are an online store, we think it is logical you sometimes want to pick up the order instead op shipping it. That is why we do offer you the possibility to pick up goods. You can pick up the goods  in Hengelo (O) (the Netherlands), after making an appointment with us. This is in the east of the Netherlands close to the German border. The address will be given you by phone or email. You can only pay in advance thrue our online store or in cash at the moment of pick up. You can pick up your order within 48 hours and often even on the same day.

Shipping
Almost all our products can be shipped in a package. Our system automatically tells you if shipping is possible and what the shipping costs are for every country. For all standard packages the following sizes are used: 175 x 75 x 75 cm. Next to that, all our packages are insured till an amount of € 500. All our packages will be delivered in 1 or 2 working days, depending of the time of order and country. To give you an idea of the shipping costs, we give you an overview for the Netherlands, Germany and Belgium.

Package within the Netherlands (next working day delivered)
Package from  0 tot 10 kg: € 6,95
Package from 10 tot 20 kg: € 13,50
Package from 20 tot 30 kg: € 20,00
Packages longer than 195 cm: € 30,00 

Mail box post (next day delivery)
Maximum sizes: 38 x 26,5 x 3,2 cm.
Maximum weight: 3 kg
Price: depending on the weight. This will be automatically generated by our system.

Shipping of rods / carp rods 
It is possible for us to ship carp rods till 12 feet and predator rods till 1.95 meter. The costs are € 6,95 within the Netherlands, for Germany it is € 10,00 and Belgium € 10,00. We can shipp 1, 2 or 3 rods in 1 package and deliver it in 2 working days.
Rods longer than 1.95 meter can also be shipped. The shipping costs for that in the Netherlands are  € 19,50 euro. For other countries please contact us for the shipping price. 

Package to Belgium (delivery next working day)
Till 1 kg: € 8,95
From 1 till 5 kg: € 10,00
From 5 till 10 kg: € 11,30
From 10 till 20 kg: € 16,00

Package to Germany (delivery next working day)
Till 1 kg: € 7,70
From 1 till 5 kg: € 10,00
From 5 till 10 kg: € 12,00
From 10 till 20 kg: € 14,50

It also possible to cheaply ship packages to other countries. Our system offers prices for many European countries. If the system does not generates a price for you, please contact us. We can shipp our products thrue the whole world.

Returns
We always recommend to read the return rules completely before every purchase. Please read our returning policy thorough so you know how our policy works. The return policy runs from the day you receive your order/products and you will have to return the goods within 14 days after receiving it.

Return staps
To return your order or product, please follow these steps:

1) Contact us by email: info@cvfishing.nl so we know that you want to return your products.
2) Put the product(s) in the original package, including all other materials and accessoires from the original package.
3) The return address is:
CV Fishing
Herinckhavestraat 5
7557 JJ Hengelo
Netherlands

3.1) All products, except carp rods, you can return with Post NL in the Netherlands. When it is a package, we ask you to send us the track & trace code, so we can follow the package.
3.2) If the product is a carp rod which you want to return, you have to email us on which day and address we can pick it up for you. We then tell the shipping company to pick up the carp rod. We don't charge you for that.
4) When we receive the products, we shall check the original package and product.
5) When the product or order is returned proparly we normally pay the full amount back within 3 working days.
5.1) When the returned product is a carp rod we will pay you the order amount minus the shipping costs, because we also paid for the return shipping.

Notice: Products which are shipped back and can not be sold again because of poor shipping protection or which you did not tell us you want to return, you have the risk to not get a refund. So please follow our return policy.
 
* We will not shipp before payment.
** Sizes are for shipping rods.

Guarantee
When you buy a new product from us and this is broken or damaged after 14 days of receiving the product we will look if you have any guarantee On our new products we offer a 1 year quarantee from the moment you received the product.
You  can email us to info@cvfishing.nl with the information about the product ánd the proof of purchase.  After that, you can bring or ship back the product to us. And then we will look at the problem of the product.