Picking up, shipping & returns
Pick up order
Allthough we are an online store, we think it is logical you sometimes want to pick up the order instead op shipping it. That is why we do offer you the possibility to pick up goods. You can pick up the goods in Hengelo (O) (the Netherlands), after making an appointment with us. This is in the east of the Netherlands close to the German border. The address will be given you by phone or email. You can only pay in advance thrue our online store or in cash at the moment of pick up. You can pick up your order within 48 hours and often even on the same day.
Almost all our products can be shipped in a package. Our system automatically tells you if shipping is possible and what the shipping costs are for every country. For all standard packages the following sizes are used: 175 x 75 x 75 cm. Next to that, all our packages are insured till an amount of € 500. All our packages will be delivered in 1 or 2 working days, depending of the time of order and country. To give you an idea of the shipping costs, we give you an overview for the Netherlands, Germany and Belgium.
Package within the Netherlands (next working day delivered)
Package from 0 tot 10 kg: € 6,95
Package from 10 tot 20 kg: € 13,50
Package from 20 tot 30 kg: € 20,00
Packages longer than 195 cm: € 30,00
Package to Belgium (delivery next working day)
Till 1 kg: € 8,95
From 1 till 5 kg: € 10,00
From 5 till 10 kg: € 11,30
From 10 till 20 kg: € 16,00
Package to Germany (delivery next working day)
Till 1 kg: € 7,70
From 1 till 5 kg: € 9,95
From 5 till 10 kg: € 12,00
From 10 till 20 kg: € 14,50
It also possible to cheaply ship packages to other countries. Our system offers prices for many European countries. If the system does not generates a price for you, please contact us. We can shipp our products thrue the whole world.
We always recommend to read the return rules completely before every purchase. Please read our returning policy thorough so you know how our policy works. The return policy runs from the day you receive your order/products and you will have to return the goods within 14 days after receiving it.
To return your order or product, please follow these steps:
1) Contact us by email: firstname.lastname@example.org so we know that you want to return your product(s). We will respond within 12 hours on your email.
2) You will receive an email with instructions ánd free return-label. Please check if your spam filter is not blocking our emails.
3) Put the product(s) in the original package, including all other materials and accessoires from the original package.
4) Bring the package to a parcel shop in your neighbourhood.
4) When we receive the return package, we will check the original package and product(s).
5) When the product or order is returned proparly we normally pay the full amount back within 2 working days.
Notice: Products which are shipped back and can not be sold again because of poor shipping protection or which you did not tell us you want to return, you have the risk to not get a refund. So please follow our return policy.
* We will not shipp before payment.
** Sizes are for shipping rods.
When you buy a new product from us and this is broken or damaged after 14 days of receiving the product we will look if you have any guarantee On our new products we offer a 1 year quarantee from the moment you received the product.
You can email us to email@example.com with the information about the product ánd the proof of purchase. After that, you can bring or ship back the product to us. And then we will look at the problem of the product.